SUCCESS STORY
Programme expanded from 28 to 180 breweries worldwide
Scaling Total Productive Maintenance for Global Excellence
- How Heineken optimised operations across its global supply chain
Our Impact
Global Expansion
Successfully scaled the TPM programme from 28 to over 180 breweries worldwide
Enhanced Operational Capabilities
Improved TPM practices in customer service, logistics, and planning
Consistent Implementation:
Standardised training and best practices across multiple locations, leading to greater efficiency and performance
Background
With over 85,000 employees and an annual turnover exceeding €23 billion, Heineken is committed to quality, innovation, and sustainability.
To maintain operational excellence across its global supply chain, Heineken sought to implement and continuously improve a Total Productive Maintenance (TPM) programme. This initiative focused on enhancing customer service, logistics, and planning.
the challenge
As the company expanded globally, ensuring consistent and optimised TPM practices across an increasing number of breweries became a significant challenge.
Heineken needed to:
- Identify and address gaps in training and implementation
- Standardise TPM practices across various strategic breweries
- Improve operational efficiency in logistics, planning, and customer service
our solution
For over a decade, Heineken partnered with Henkan to tackle these challenges.
Together, we:
- Conducted initial audits to assess existing TPM practices
- Developed tailored solutions with the support of industry experts
- Established regular programme reviews to track progress and optimise processes
- Implemented the UPS tool for consistent problem-solving across all locations
“What I like about Henkan is that I have a team of experts that really add value. They are not typical consultants that sell you standard solutions.”
Global TPM Director
HNK100