by Henkan | Jul 20, 2025 | Culture & Organisation Change
Customer loyalty often seems like it is earned through smiles, scripts, or big gestures, but that is a shallow illusion. The reality is that loyalty is built quietly, behind the scenes, through systems that keep everything running smoothly. It is not about perfection,...
by Henkan | May 30, 2025 | Culture & Organisation Change
Spot the Difference and Make the Leap Many organisations believe they’re transforming. In truth, most are simply making incremental improvements, getting faster, leaner, and slicker, but still anchored to the same assumptions, structures, and behaviours. They’re still...
by Henkan | Aug 1, 2024 | Culture & Organisation Change, Operations
In today’s competitive manufacturing landscape, the quest for operational excellence and continuous improvement requires a radical transformation towards digital transformation. At the heart of this transformation lies the digitisation of Shop Floor Management (SFM),...
by Henkan | Jun 1, 2024 | Culture & Organisation Change
“No man ever steps in the same river twice, for it’s not the same river, and he’s not the same man.” This quote summarises a universal rule, that change is constant. This universal rule, mentioned in the quote above by Heraclitus 400bC, still applies in the dynamic...
by Henkan | May 1, 2024 | Culture & Organisation Change
Essential to the support of every organisation is the efficient and effective application of problem-solving tools and techniques. The Unified Problem Solving (UPS) method has been designed to engage everybody in the whole organisation to autonomously eliminate losses...
by Henkan | Apr 1, 2024 | Culture & Organisation Change, Uncategorized
We live in the era of delayering, limited resources, deregulation, technological advancements, globalisation, demanding clients, and competition. These drivers generate constant obsolescence and the need to change. The list is limitless, and these forces push...
